10 February 2026

Heartopia Fans Are Not Happy About the Game’s Gacha System

By newsgame

Heartopia players seem to be unhappy with how the gacha system works in the game. The free-to-play multiplayer life sim from XD Inc. was released in China in 2024, but it wasn’t until January of this year that it reached a wider global audience. Since its release, Heartopia has garnered around 70% positive reviews on Steam, with over 66,000 players in-game at its peak. Before that, the game had also proven to be a hit on mobile devices, reaching over a million downloads. At the time of this writing, that number has increased to over five million.

Although the game enjoyed considerable interest and a generally positive reception from players, there was also some controversy surrounding it. A few days after its release, it was discovered that Heartopia uses artificial intelligence in the puzzle gameplay and in-game chat, which resulted in backlash from the fans of this title. The fact that certain issues related to the game and its content become apparent after some time is due to the fact that the game has only been available for about a month, so players are still in the process of exploring it. In addition, some events require gamers to reach a certain level to unlock them, which further prolongs their journey to discover everything this title has to offer.

How to Unlock All Heartopia Events

Events highlight Heartopia’s social side. They are perfect for casual play and bonding with friends. Here’s how to unlock them.

Heartopia Fans Seem Unhappy With Game’s Gacha System

In a recent thread on the Heartopia community Reddit, fans of this cozy simulator expressed their dissatisfaction with the gacha system encountered in the game. The main reasons for frustration mentioned by the participants in the conversation were the lack of a pity system, too many duplicates, and too high prices for pulls. According to players, the draw system seems rigged, as evidenced by the fact that it takes 200+ pulls to complete a single set. In addition, the excessive number of banners appearing at the same time also seems to be a problem. One thread noted that there will be nine appearing at once in the next distribution.

Players on Reddit also expressed their disappointment with the quality of the items they received, which cannot be dyed or used for crafting. Furthermore, it seems that gamers are unable to pick a color they want to pull for, meaning that they cannot use their tickets to claim original colors. Complaints about the gacha system expressed by Heartopia fans boil down to the belief that the gacha system tricks players into spending money while the chance of obtaining the desired items is very low.

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The example of Heartopia shows that players are increasingly expressing concerns about gacha systems, as they can be expensive and extremely unforgiving. While fans of this multiplayer life simulator clearly stated their worries about this issue, most of them seemed to have no problem with the presence of gacha in their game, treating it as a mechanic that guarantees engagement but one that needs to be properly balanced. As the community on Reddit emphasizes, it’s crucial to address opaque and questionable practices in order to prompt the developers to intervene and adapt their game to the needs of players.